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Step 1Open the server Apps tab
Select the tutorial-vps VPS, open the Apps tab, and start a new app deployment. Keep sensitive server details hidden before capturing or sharing screenshots.
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osTicket
Application512MB+ RAM
Popular open-source customer support ticket system
applicationsupportosticketopen-sourceself-hosteddocker
Deploy osTicket in 3 Steps
1
Connect Your VPS
Add your server credentials to Server Compass
2
Select osTicket
Choose from our template library
3
Deploy & Configure
Fill in settings and click Deploy
No Docker knowledge required
Step-by-step deployment guide
Deploy osTicket on a VPS with Server Compass
Use the osTicket template in Server Compass to deploy a self-hosted customer support ticket system with MariaDB, then verify the web UI in a browser.
About 10 minutesBrowser verified
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Step 2Choose an app template
Click New App and choose the template deployment path so Server Compass can load the built-in catalog.
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Step 3Search for osTicket
Use the template picker search to find osTicket in the Server Compass template catalog.
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Step 4Select the osTicket template
Choose the osTicket template. Server Compass fills the web service, MariaDB database, admin account values, install secret, and persistent volumes.
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Step 5Review the osTicket settings
Confirm the app name and web UI port. In this run, the app was named osticket-demo and used host port 4048.
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Step 6Deploy osTicket
Review the generated compose settings, confirm the osTicket web port is available, and click Deploy.
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Step 7Watch the deployment progress
Keep the deployment modal open while Server Compass uploads the compose file, pulls the osTicket image, starts the container, and verifies the stack.
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Step 8Confirm osTicket is running
After deployment finishes, return to the Apps tab and confirm the osTicket app is marked Running with its application URL available.
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Step 9Open osTicket in the browser
Open the application URL in a browser. The osTicket portal or setup page confirms the helpdesk service is reachable.
After osTicket Opens
- Finish any setup prompts shown by osTicket.
- Log in to `/scp` with the admin username and password from deployment.
- Configure help topics, departments, SLA plans, and email fetching.
- Back up both the osTicket data volume and MariaDB volume.
Verified Result
The osTicket web interface loaded successfully from the deployed container.
osTicket deployment questions
What does the osTicket template deploy?
It deploys the osTicket helpdesk web app with a MariaDB database and persistent application data.
Which port did the tutorial use?
The tutorial used host port 4048, which maps to the osTicket web UI on container port 80.
Does osTicket need setup after deployment?
Yes. Complete any setup prompts, then configure the staff panel, departments, help topics, and email handling.
Should this become a blog post?
No. The deployment guide should live on the osTicket template detail page and be linked from the reusable template deployment docs page.
After Deployment
After deploying osTicket with Server Compass, complete these steps to finish setup
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Visit the application URL and finish any setup prompts
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Log in to the staff panel at /scp
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Configure your help topics, departments, and SLA plans
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Set up an inbound email pipe or POP/IMAP fetch for ticketing
Need help? Check out our documentation for detailed guides.
osTicket FAQ
Common questions about self-hosting osTicket
How do I deploy osTicket with Server Compass?
Simply download Server Compass, connect to your VPS, and select osTicket from the templates list. Fill in the required configuration and click Deploy. The entire process takes under 3 minutes.
What are the system requirements for osTicket?
osTicket requires a minimum of 512MB RAM. We recommend a VPS with at least 1024MB RAM for optimal performance. Any modern Linux server with Docker support will work.
Can I migrate my existing osTicket data?
Yes! Server Compass provides volume mapping that allows you to import existing data. You can also use standard osTicket backup and restore procedures.
How do I update osTicket to the latest version?
Server Compass makes updates easy. Simply click the Update button in your deployment dashboard, and the latest osTicket image will be pulled and deployed with zero downtime.
Is osTicket free to self-host?
osTicket is open-source software. You only pay for your VPS hosting (typically $5-20/month) and optionally Server Compass ($29 one-time). No subscription fees or per-seat pricing.
Ready to Self-Host osTicket?
Download Server Compass and deploy osTicket to your VPS in under 3 minutes. No Docker expertise required.
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